Terms & conditions

Last updated: 25 August 2026

Who we are

Gamerly is a trading name of SG BROS LTD, a company registered in England and Wales under company number 17392018. Our registered office is 66 Paul Street, London, EC2A 4NA. When these terms refer to “Gamerly”, “we”, “us” or “our”, they mean SG BROS LTD.

Products and prices

Product descriptions, images and prices are shown in pounds sterling. We take reasonable care to keep information accurate, but colours and appearance can vary slightly between screens and the finished printed item.

Orders and payment

Submitting checkout details starts an order. A binding order is accepted when payment has been confirmed and the order enters processing. If an item cannot be supplied, we will contact you and refund any affected payment.

Production and delivery

Gamerly products are printed to order. Delivery options, charges and estimates are shown before payment. Current standard UK delivery is estimated at 2–5 working days, although circumstances outside our reasonable control can cause delay.

Cancellations, returns and problems

Our Delivery & returns page explains change-of-mind cancellations and what to do if an item is faulty, damaged, incorrect or not as described.

Acceptable website use

You must not misuse the website, interfere with its operation, attempt unauthorised access or use its content in a way that infringes another person’s rights.

Gamer Mode, XP and Reward Chests

Gamer Mode is an optional website feature. XP, levels, quests, achievements and rewards have no cash value and cannot be transferred, sold or exchanged. Each quest XP award and each level Reward Chest can be claimed only once per verified Gamerly account. Chests are not random: each level has a fixed reward assigned to it, which is revealed when the chest is opened. Opening a chest does not require payment.

Cosmetic rewards are account features only. A free-delivery token covers one standard UK delivery. A free-card reward provides up to £4.99 credit toward one eligible birthday card, and a free-mug reward provides up to £9.99 credit toward one eligible gaming mug; delivery remains payable unless the basket separately qualifies for free delivery or a free-delivery token is used. Only one Gamer Reward may be used per order, alongside no more than one referral or coupon code. Unused credit is not carried forward.

Activation XP is awarded once. Order XP is based on eligible paid orders and may be adjusted or removed if an order is cancelled, fully refunded, charged back or recorded in error. A reward redeemed on an order that is later fully refunded or charged back is not returned to the account. We may correct obvious XP or reward errors and may replace a future reward with one of equal or greater value where reasonably necessary, without affecting statutory rights or an accepted paid order.

Referral and discount codes

Referral and coupon codes are subject to their displayed terms, availability and expiry. Only one code can be attached to an order. A code entered at checkout takes priority over earlier referral attribution. Discounts apply to eligible product value and do not reduce delivery charges unless expressly stated. We may refuse, pause or cancel a code where there is misuse, fraud, an obvious error or breach of its terms; this does not affect a customer’s statutory rights in an accepted paid order.

Affiliate programme

Affiliate access is offered by Gamerly and is not automatic. Affiliate commission is calculated at the rate recorded for the code when an eligible order is created, on product revenue after the customer discount and excluding delivery. Commission is recorded only after payment is confirmed, has no entitlement before that point, and is reversed where the related order is fully refunded, charged back, fraudulent or recorded in error. Payouts are arranged manually using the affiliate’s agreed payment details and recorded in the affiliate portal. Affiliates must describe their commercial relationship with Gamerly clearly and follow applicable advertising, consumer and platform rules. Affiliates must not place misleading adverts, bid on Gamerly brand terms without written permission, send unsolicited messages, impersonate Gamerly or use their own code for artificial or fraudulent orders. We may pause or close an affiliate account or code for misuse, legal risk or material breach and will account for valid commission accrued before closure, subject to reversals and lawful set-off.

Our intellectual property

Unless stated otherwise, Gamerly branding, original artwork, product photography, copy, software and website design belong to us or are used by us with permission. They may not be copied, adapted, distributed or used commercially without the relevant rights holder’s permission.

Third-party rights and affiliations

Trade marks, characters, artwork and other intellectual property belonging to third parties remain the property of their respective owners. A reference to gaming culture or a third-party product does not by itself mean that the rights holder sponsors, endorses or is affiliated with Gamerly. Nothing on this website grants a licence to use third-party intellectual property.

Content supplied for personalisation

If you supply text, images or other material for a personalised product, you confirm that you own it, have permission to use it, or are otherwise legally entitled to provide it for that purpose. You grant us a limited, non-exclusive licence to reproduce and process that material only as reasonably needed to produce, fulfil and support your order. We may refuse or cancel personalisation that appears unlawful, harmful or likely to infringe another person’s rights.

Reporting an intellectual property concern

A rights holder or authorised representative can use our intellectual property reporting process to identify the right concerned, the relevant Gamerly product or page and the basis of the complaint. Please provide complete and accurate information so that we can review the report.

We review reports in good faith and may ask for more evidence. Where appropriate, we may temporarily pause a product or remove content while we investigate, and may then remove, modify or restore it after review. A temporary action is precautionary and is not an admission of liability. Our review does not determine the parties’ legal rights and does not prevent a rights holder from using any remedy available under law.

Contact

Questions about these terms or an order can be sent to support@gamerly.co.uk.